Refund & Cancellation Policy

Last updated: 23 June 2026

This Refund & Cancellation Policy explains how refunds and cancellations work for ATPL Wingman at atplwingman.com. It forms part of our Terms & Conditions.

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and refunds in line with this policy and the Paddle Checkout Buyer Terms.

2. Digital content and your right to withdraw

ATPL Wingman is digital content that is delivered and made accessible immediately after a successful payment. Where the law provides a statutory cooling-off / withdrawal period for digital content, you acknowledge and agree that by purchasing and accessing the library you request immediate access and you lose any statutory right of withdrawal once access has been granted, to the extent permitted by applicable law.

3. Refunds

We want you to be satisfied. If access did not work, you were charged in error, or you believe you are otherwise entitled to a refund, contact us within 14 days of purchase and we will review your request fairly and in line with applicable consumer law.

  • Technical issues — if you could not access the library and we cannot resolve the problem, you are entitled to a refund of the affected purchase.
  • Duplicate or accidental charges — refunded in full.
  • Change of mind — because the product is digital content delivered immediately, change-of-mind refunds after access has been granted are at our discretion, except where required by law.

Approved refunds are issued to the original payment method via Paddle. Processing times depend on your bank or card provider.

4. Subscriptions and cancellations

The 6-month plan renews automatically at the end of each term unless you cancel before the renewal date. You can cancel at any time:

  • through Paddle’s buyer portal (link in your purchase receipt email), or
  • by emailing us at support@atplwingman.com.

Cancellation stops future renewals. You keep access until the end of the period you already paid for. Cancelling does not automatically refund the current period unless required by law.

5. How to request a refund

Email support@atplwingman.com with:

  • the email address used at checkout, and
  • your Paddle order or transaction reference (from your receipt email).

You can also contact Paddle buyer support directly at paddle.net. We aim to respond to refund requests within 5 business days.

6. Contact

ATPL Wingman
Email: support@atplwingman.com
Website: https://atplwingman.com
Paddle buyer support: paddle.net